How We Run a Job from First Call to Final Walkthrough
Every project runs the same six steps, whether it's a bathroom remodel or a new home on the lake
Our Approach
Our Process, Out in the Open
Most builders won't talk about their process until you've signed something. That always felt backward. Before you hand a builder the keys to your home, you should be able to see how a job actually runs. If what you read below lines up with how you want to be treated during a build, the rest of the conversation gets easier. If it doesn't, we're probably not the right fit for you, and that's a good thing to know early.
Our Process
Six Steps, Every Time
First Call
When you reach out, you get Luke. Not a receptionist, not a service queue, not a scheduler.
The first call is short. We want to hear what you're trying to build, where you are in the timeline, and roughly what you have in mind for the budget. Knowing that early saves everyone time and keeps us honest about whether we're the right fit. If we are, we schedule an on-site visit. If we're not, we'll say so and often point you toward a builder who fits better.
On-Site Visit
We come to you. We walk the lot or the existing home together, take measurements, and ask the questions that only make sense once we can see the house in person.
It's not a sales call. It's us collecting the information we need to write a proposal.
Line-Item Proposal
After the site visit, you get a written proposal. This is where we look different from most of the builders you've talked to.
Our proposals are line-item. Materials, labor, subcontractor costs, permits, and incidentals are broken out, and our profit and overhead are listed separately in plain language. You know what you're paying for and what we're making to run the project. The number at the bottom is the number. No hidden costs.
The only thing that moves that number is a change to the scope. If that happens during the job, we write it up as a change order, explain the cost, and wait for your approval before moving forward.
Contract and Deposit
Once the proposal is approved, we sign a contract that mirrors it. Scope, schedule, payment structure, and how change orders get handled if they come up.
We collect a deposit at signing. The amount depends on the scope of the job and what we need to order to get started.
Build
Our crew shows up on time and cleans up at the end of each day. Luke stays reachable throughout the build, and we keep you in the loop as the work moves forward.
When something changes during the job, we talk it through with you before we take action.
Handoff
We close the job out with you, walk through the finished work, and address any last items before we call it done.
FAQs
Questions We Hear on Nearly Every First Call
- How long does a typical project take?expand_more
- It depends on scope. We give you a timeline with the proposal so you know what to expect before any work starts.
- Do you do design work in-house?expand_more
- No. We're a general contractor, not a design-build firm. You're welcome to bring your own architect or designer, or we can point you toward partners in the Lake Norman area.
- What happens if we discover something unexpected during demolition?expand_more
- We stop, document it, and walk you through the options and cost. If a change is needed, we write it up as a change order, you approve, and we continue. No surprise line items at the end.
- Do you work with public adjusters on insurance claims?expand_more
- Yes. A steady portion of our work comes through public adjusters. The process is the same as an organic project.
What It's Like to Work With Us
"Highly recommend Luke for anything you need done in your home. He built custom closets and kitchen pantry for us and asked a bunch of questions so make sure it was exactly how we wanted it. I gave him my vision and he did above and beyond! Luke also installed LVP flooring and it looks amazing! So happy with all the work that was done!"
Nicole Feller
"We couldn’t be happier with our new bathroom! From the very beginning, Luke Beaudoin was a true professional—kind, patient, and incredibly knowledgeable. He took the time to listen to what we wanted and made sure every detail was just right. It’s not easy letting someone tear apart a part of your home, but Luke made the whole process smooth and stress-free.
His crew was always on time, respectful of our space, and cleaned up each day like true gentlemen. The quality of the work speaks for itself—our bathroom is now beautiful, functional, and easy for us to get around in (which means a lot at our age!).
We’ve had quite a few remodels over the years, but this was by far the best experience. Luke truly takes pride in his work, and it shows. Thank you, Luke, for treating us and our home with such care!"
James Hopp
"Luke was punctual and communicated during the entire project. We are very happy with the final look of the bathroom."
Melissa T
"I worked with Luke to renovate my entire home. He was a class act. Highly professional and knowledgeable. Great work ethic with attention to detail. He made suggestions where needed. Hard to find professionals like Luke these days."
David L
"Carolina Signature Custom Homes designed and built a wheel chair ramp on my home. It's very sturdy and practical. I never expected to get compliments on a ramp, but I often do. Great job."
Jim Pierce
"So happy with the floor install by Carolina Signature Custom Homes. Luke was on top of everything! He was great to work with and we love our new floors!!!! Highly recommend!!!"
Karen Hutchinson
If This Is How You'd Want Your Build to Run
Get in Touch
Tell us about the project you have in mind. We'll set up a first call, walk through the scope, and figure out together whether we're the right builder for it.